Troubleshooting Guide
Common issues, solutions, and troubleshooting steps to resolve problems quickly and efficiently. Get back to productive work faster.
1. Common Error Messages and Fixes
Here are the most frequently encountered issues and their step-by-step solutions. Most problems can be resolved quickly with these troubleshooting steps.
Error: "Connection timeout - unable to reach server"
Quick Fixes:
- 1. Check your internet connection
- 2. Refresh the page (Ctrl+F5 or Cmd+Shift+R)
- 3. Clear browser cache and cookies
- 4. Try using an incognito/private browser window
- 5. Disable browser extensions temporarily
Error: "AI failed to generate project plan"
Solutions:
- 1. Simplify your project description
- 2. Provide more specific requirements
- 3. Try breaking down complex projects into phases
- 4. Check if you've reached your monthly AI usage limit
- 5. Wait a few minutes and try again
Error: "Changes not syncing across devices"
Resolution Steps:
- 1. Ensure you're logged into the same account
- 2. Check your internet connection stability
- 3. Force refresh the page on all devices
- 4. Log out and log back in
- 5. Contact support if issues persist
2. Performance Optimization Tips
Improve your Raydian.ai experience with these performance optimization techniques that can help speed up loading times and reduce lag.
- Use Chrome, Firefox, or Safari (latest versions)
- Clear cache and cookies regularly
- Disable unnecessary browser extensions
- Close unused tabs to free up memory
- Minimum 4GB RAM recommended
- Stable internet connection (5+ Mbps)
- Updated operating system
- Hardware acceleration enabled
Pro Performance Tips
- Use keyboard shortcuts for faster navigation
- Archive completed projects to reduce data load
- Use filters and search to quickly find information
- Optimize image uploads (compress large files)
3. Support Contact Methods
When you can't resolve an issue on your own, our support team is here to help. Choose the contact method that best fits your needs and urgency level.
Best for detailed issues, feature requests, and non-urgent matters.
support@raydian.aiQuick help for urgent issues during business hours (9 AM - 6 PM EST).
Direct phone support available for Enterprise plan customers.
Before Contacting Support
To help us assist you faster, please include the following information:
- • Your account email address
- • Browser type and version
- • Steps to reproduce the issue
- • Screenshots or error messages
- • When the issue first occurred
4. System Status and Maintenance
Stay informed about system status, scheduled maintenance, and service updates to better understand any issues you might be experiencing.
Check our real-time status page for current system health and any ongoing issues.
View Status PageScheduled maintenance typically occurs on Sundays from 2-4 AM EST with advance notice.
View Schedule